Overview
Your first visit to
California Animal Hospital
establishes a vital foundation for our relationship with you and your pet. During the first visit, we make sure to obtain important background information, like your pet’s medical history, and give you time to get to know the doctor. To understand what to expect for your first visit to our practice, please read through this page. You’ll find all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more. There’s also background information about our committed staff and our first visit procedures. You can even save some time at your first visit by printing out and completing the patient forms in advance of your appointment.
Patient Forms
Please print and fill out these forms so we can expedite your first visit:
- New Patient Registration
- Patient Referral Form (provided by your primary care veterinarian)
- Patient History
- Credit Card Authorization
Things to Bring
- Copies of Medical Records
- Copies of all pertinent laboratory exams
- Radiographs
- Ultrasound, endoscopic prints or videotape
- Current medication
In order to view or print these forms you will need Adobe Acrobat Reader installed. Click here to download it.
Click here for door to door driving directions
What to expect
Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for your pet. Also, take some time to review our staff page and familiarize yourself with the doctors. Below are some suggestions to make your visit more comfortable for you and your pet.
1. Arrive early. If this is your first visit, please arrive 10-15 minutes prior to your scheduled appointment so that the necessary paperwork can be completed. Depending on the specific diagnostic exams or treatment that your pet requires, your visit may last from 45 minutes to several hours. After discussing your pet’s history with you, the doctor may suggest leaving him or her at the hospital so that you do not have to sit and wait while the tests are being performed.
2. Be prepared. Don’t forget to bring to all pertinent information (see list of Things to Bring above). Also, if your payment is by credit card or check we will need to verify ID, so please bring a valid photo ID with you. If you have any questions regarding payment options please discuss it with one of our front desk staff members when you check in.
3. Ask questions. We are here to help, and if you need further clarification on a diagnosis or treatment plan don’t hesitate to ask the doctor to explain it to you again, or to give you written instructions. The more you know about your pet’s condition, the more you can help to improve it.
Payment options
Our office accepts the following methods of payment:
Visa
MasterCard
Discover
American Express
Checks
Debit
* Please note that we are currently only able to accept Care Credit extended payment plans (12, 36, or 48-months) and the 3-month no-interest plan.
Payment Policy: Payment is expected at the time services are provided. California Animal Hospital VSG does not offer billing or payment plan options.